
Assess candidates for promotion to emergency communications center first-line supervisor.
Please be aware that there is a required reading list for this test. Candidates must receive this reading list 60 days or more prior to the exam. Be sure to allow enough time for candidates to do the following:
If you do not provide our reading list to your candidates, you may experience a high failure rate. Please do not assume that candidates will do well on our test without having studied the information in these books. It’s possible that candidates have not been exposed to the information in these books before. The study period is important for learning purposes and is also an important developmental experience for candidates.
| Content | Items |
|---|---|
| Knowledge of Concepts for Evaluating Subordinate Performance | 15 |
| Knowledge of the Concepts of Supervision | 24 |
| Knowledge of the Concepts of Training | 13 |
| Knowledge of the Concepts of Administration | 9 |
| Knowledge of Emergency Communication Center Operations | 28 |
| Knowledge of Concepts for Writing and Reviewing Reports and Paperwork | 11 |
| Total | 100 |
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