Associate Chief Human Resources Officer - People Experiences

Maricopa Community Colleges District Office


Tempe, AZ


$122,126 – $158,764
per year

Associate Chief Human Resources Officer - People Experiences

Job ID: 316642
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range
$122,126 - $158,764/annually, DOE


Work Schedule
Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar
12 Months

Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options

  • Paid observed federal holidays & additional paid time off throughout the year
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
  • Paid vacation, sick, and personal time (if applicable)
  • Multiple health and dental insurance coverage plans
  • Virtual: Reach a doctor 24/7
  • Flexible Spending Accounts (FSA)
  • Maricopa Perks & Gears Discount Program
  • Employee assistance program (EAP)
  • $4,000 Annual professional development growth funding (if applicable)
  • Tuition reimbursement for employee and dependents (if applicable)
  • Revised summer work schedule
  • Maricopa Employee Health & Wellness Program
  • Employee recognition opportunities
  • Public Service Loan Forgiveness

Job Summary
Under the direction of the Chief Human Resources Officer, the Associate Chief Human Resources Officer (ACHRO) provides system-wide leadership and direction for the Human Resources Solution Center, Client Services, and the Center for Employee and Organizational Development, which is responsible, through a shared governance approach, for providing strategic consultation and solutions with an understanding that people are at the heart of what we do.

The ACHRO plans, organizes, develops, administers, and evaluates district-wide human resources functions in assigned program areas; oversees, reviews, addresses, and resolves employee-related issues and concerns; guides the HR service delivery model through a client-centric approach that centers-on project management, the employee experience, communications, and change management strategies; and leading and managing employee and organizational development through the deployment of a best-in-class approach to meet the short and long term needs of employees and the system at-large. This position interacts with various internal and external stakeholders, including the Governing Board, Office of the General Counsel, governmental and community agencies, consultants, and the general public.

Additional Information
This position requires the successful completion of a signed employment agreement.

Essential Functions
40% - Leads, plans, directs, evaluates, and implements assigned programs, including:

  • Fosters collaboration with stakeholders to ensure sound advice, problem resolution, and facilitation on a range of complex human resources issues;
  • Design creative solutions using HR expertise/perspective to overcome potential obstacles to ensure successful initiatives;
  • Demonstrates agility when leading areas of responsibility;
  • Develops clear actions plans with results-oriented goals for measuring success
  • Makes departmental and functional decisions;
  • Drives alignment and buy-in at all levels in units across the organization;
  • Maintains a system thinking perspective when making decisions;
  • Develops HR and technology plans to solve problems and needs within the program areas;
  • Evaluates critical activities in terms of value-added to determine cost-benefit to the Division and System;
  • Evaluates and analyze employee relation cases to determine the best course of action;
  • Supports leaders on major HR projects;
  • Advise and coach campus and district leaders on people management matters;
  • Supervise HR investigation in collaboration with key stakeholders and the Office of General Counsel;
  • Recognizes HR-related risk and liabilities and provides proactive solutions.
  • Effectively evaluates programs and deploys interventions to ensure continuous improvement;
  • Validates processes to ensure they meet desired and reliable outcomes;
  • Oversees customer service goals and objectives;
  • Facilitates complex interactions among organizational stakeholders to achieve optimal outcomes.

30% - Designs, coordinates, and facilitates district-wide programs in areas of:

  • Management skills, labor and employment laws, and other pertinent topics related to employee relations;
  • Directs and administers internal districtwide programs such as corrective actions, grievance management; unemployment compensation program; employee engagement and development
  • Establishes short and long term objectives for assigned programs in alignment with the overall HR strategy; provides direction in the development and implementation of new technology hardware and software that affects the district-wide human resources processes and programs;
  • Recommends policy through collaborative processes; assures adherence to policies and procedures; interprets and maintains compliance with various federal, state, and local regulations and laws;
  • Provide an HR communication structure that ensures a proactive and strategic flow of information that is inclusive of the District's partners;
  • Manage and mediate challenging employee relation matters; serves as a neutral in the resolution of issues using interest-based methods and techniques;
  • Provide a system-wide training and development model rooted in best practices methods to enhance the organizational culture of learning and growth;
  • Builds consensus and settles disputes internal to HR on policy and practice decisions
  • Sets an employee experience model that boosts employee engagement, retention, and performance.

20% - Plans, organizes, assigns, supervises, reviews, and evaluates the work of staff in developing and administering district-wide human resources policies and procedures; Serves on district-wide councils and committees that make district-wide recommendations; Manages, directs, and oversees the HR Business Partner function and HR staff dedicated to providing services to the District's employees.

10% - Attends and participates in routine meetings, standing groups, or committees responsible for the strategic and tactical operation of District Office HR leadership; prepares and conducts presentations; may act as facilitator; collaborates with and advises Governing Board members, College Presidents, and administrators on human resources issues.

Minimum Qualifications
Master's Degree from a regionally accredited institution in education, business administration, human resources, psychology, or sociology and four (4) years of progressively responsible management and/or leadership experience in employee relations that includes two (2) years of supervisory experience.


Bachelor's Degree from a regionally accredited institution in education, business administration, human resources, psychology, or sociology and six (6) years of progressively responsible management and/or leadership experience in employee relations that includes two (2) years of supervisory experience.


Associate's Degree from a regionally accredited institution in education, business administration, human resources, psychology, or sociology and eight (8) years of progressively responsible management and/or leadership experience in employee relations that includes two (2) years of supervisory experience.


High School Diploma or G.E.D. and ten (10) years of progressively responsible management and/or leadership experience in employee relations that includes two (2) years of supervisory experience.

Desired Qualifications
A. Comprehensive understanding of federal, state, and local employment laws and regulations related to employee relations and human resources management that includes employee and labor relations, EEO/AA laws, regulations, principles and practices, and multicultural constituencies

B. Significant experience in building collaborative and inclusive employee group-related structures manuals (non-union environment), including grievance resolution and alternative dispute resolution processes, preferably in a higher education environment

C. Extensive knowledge of and experience with progressive discipline and employee performance management and development systems and philosophy with the ability to quickly assess complex situations, interpret and apply applicable laws, regulations and policies and determine the correct course of action to ensure fair and equitable employment practices

D. Working knowledge and experience in deploying an employee development and management strategy

E. Strong communication skills (written, verbal, and interpersonal), including experience with public speaking, presentations, and building a collaborative environment with HR partners

F. Demonstrated experience and ability to lead and develop employee relations programs

G. Demonstrated experience establishing and implementing a communication model, change management strategies, and systems that create and sustain employee engagement and the highest level of service delivery in a multi-unit organization

H. Demonstrated understanding that people are central to the mission and success of the organization by owning the human aspect of human resources and modeling the way

I. Experience collaborating and providing guidance to employees at various levels of the organization on areas such as performance, policy development, diversity, and progressive discipline

J. Demonstrated knowledge of practices and methods related to coaching, program administration, management, and leadership development

K. Extensive knowledge of Federal, State, and Local laws and ordinances governing personnel and employment practices

L. Skill in planning, organizing, and coordinating the work

M. Ability to understand key, cross-functional business issues to resolve issues through conflict management and coaching

N. Human resources certification; SPHR/PHR, SHRM-CP/SCP, or other related certifications

Special Working Conditions
Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:

Incumbent may be required to work at multiple sites or locations.

May be required to lift or carry up to 25lbs.

Incumbent may be required to sit for a prolonged period of time, viewing a computer monitor.

May perform a variety of tasks that can create high stress/pressure.

How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
  • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date
First Review May 18, 2022

Open until filled

EEO Information
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

Clery Act
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

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