Onboarding Manager

Wake County


Raleigh, NC 27601


$68,180 – $95,450
per year

What You'll Be Doing

(This is a new position anticipated in the County's new fiscal year 2022 budget, effective July 1, 2022).

The Onboarding Manager is a member of the Talent Acquisition and Compensation team that is responsible for the development, management, and evolution of a new employee onboarding and offboarding program. In addition, this new role will recruit and hire several staff to assistant in the implementation of the new program. This position will create a ‘best-in-class’ employee experience by partnering with each department to plan, communicate, and execute onboarding strategies for frontline staff to senior leadership. The Onboarding Manager will ensure a smooth onboarding process to create a “WOW“-factor experience to attract and retain employees. The right candidate will balance the needs of our growing, fast paced organization with a thoughtful, thorough, and well-designed approach.

Essential Functions

  • Develops, implements and manages a comprehensive onboarding program to ensure a partnership between new employees, hiring managers, and HR while establishing an effective long-term working relationship between the employee and the County 
  • Fosters a seamless and positive onboarding experience that solidifies each new employee’s decision to join Wake County
  • Acts as an ambassador to new hires and facilitates the introduction to Wake County
  • Serves as a liaison with HR, Parking, IT and Hiring Departments on hiring cycles and employee onboarding
  • Creates and maintains onboarding program materials and website
  • Develops and manages county-wide background check program
  • Oversees communications with new hires before their start date through first year of employment
  • Coordinates relocation procedures
  • Creates processes to assist existing employees as they transition to a new department
  • Collaborates with departments to create employee engagement ideas and processes
  • Incorporates retention strategy for designated time periods throughout the new hire’s onboarding process
  • Gathers employee experience feedback
  • Develops and manages metrics and KPIs of the onboarding program’s effectiveness
  • Coordinates the offboarding process
  • Supervises onboarding/offboarding staff

About Our Team

Through strategic partnership with County leadership, the Human Resources Department provides collaborative, innovative human resource programs and services that are customer-driven and results-oriented. With 36 full-time employees and an annual operating and benefits budget of $52 million, the Human Resources Department manages a variety of services, including: Benefits Administration; Employee Wellness; Recruitment, Classification and Compensation ;Employee Relations and Staff Development ;Payroll; and HR Systems The National Association of Counties (NACo) has consistently recognized Wake County’s Human Resources Department for excellence in employee wellness, technology and talent acquisition. By continually seeking and implementing innovative approaches that are widely recognized as industry models, Wake County’s HR department positioned the County for national recognition as the Healthiest Employer of the Triangle and 2nd Healthiest Workplace in America for 2018. Visit our Benefits page for additional information regarding Wake County benefits.

 How Will We Know You're 'The One'?

  • Creative and "outside-of-the-box" thinking to propose cutting-edge programs
  • Ability to build relationships and collaborate with all levels in the organization
  • Ability to prioritize tasks and make strategic decisions with minimal guidance
  • Negotiating and influencing skills
  • Ability to exercise strategic thinking and operational excellence with a focus on quality and execution
  • Ability to apply discretion and sound judgment in managing massive amounts of information and complex processes to make decisions
  • Excellent communication, presentation and writing skills
  • Proficiency in Excel, Word, PowerPoint, Outlook, Office 365
  • Attention to detail

What We Are Looking For:

  • Motivated self-starter. Dynamic, outgoing, warm, and welcoming, with high emotional intelligence
  • Meticulous attention to detail
  • Strong business acumen to establish credibility and build rapport with stakeholders throughout the organization
  • Strong analytical skills including gathering, assessing, and presenting data in meaningful and persuasive formats
  • Strong project management skills. Demonstrated experience managing complex projects and/or programs
  • Proven ability to work independently and in a team environment

About This Position

Location: Waverly F. Akins Wake County Office Building Raleigh, NC

Employment Type: Regular

Work Schedule: Monday - Friday; 8:30am - 5:15pm

Hiring Range: $68,180 - $95,450

Posting Closing Date: 7:00 pm on 6/23/2021

Job Requirements

The Basics (Required Education and Experience)

  • Bachelor's degree in Human Resources Management, Public Administration, Business Administration or related field
  • Five years of experience in human resources administration directly related to the position’s functional area, including at least one year of supervisory experience

Beyond the Basics (Preferred Education and Experience)

  • Five or more years of project management experience
  • Five or more years of employee onboarding/offboarding managerial experience (need someone who is more than a processor)
  • Five or more years conducting employment background checks
  • Three or more years of supervisory experience



How to Apply