They’re the eyes and ears of your agency — the “go-to” person in the office. Effective administrative support staff possess a skill set that allows them to step in wherever needed and without skipping a beat. But how do you know if you’re hiring a gem?

The individual and combined modules that make up IPMA-HR’s Administrative Support Series were designed to determine whether a candidate has the basic knowledge, skills, abilities and personal characteristics (KSAPs) necessary to successfully perform the duties of essential administrative support personnel such as, communicating with the public in a pleasant and courteous manner; taking written messages; listening to visitors’ questions; answering the phone and greeting visitors; using proper spelling, punctuation and grammar; and proofreading correspondence.

You may purchase Administrative Support Modules in the following ways: individually, in our packaged – or combined – modules, or have us customize a package just for you.

Combined Modules

In addition to individual modules, we offer two Combined Administrative Support Modules (CASM). These combinations offer some of our most popular modules in two, easy-to-administer formats.

  • CASM-1: Grammar, Punctuation, Vocabulary, Spelling & Basic Filing // $12.50
  • CASM-2: Reasoning, Basic Math & Following Written Instructions // $9.50

Individual Modules

Each module in the Administrative Support Series was developed to match — as closely as possible — the tasks performed on the job. The examinations have been developed in this format so you can pick the modules that pertain to the administrative support position for which you’re hiring.

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MODULE CONTENT KSAP TESTED TEST ITEMS TOTAL TIME
MODULE A Grammar Knowledge of proper grammar usage. 20 15 Minutes
MODULE B Punctuation Knowledge of appropriate ways to separate written material into sentences, clauses, etc. 15 11 Minutes
MODULE C Vocabulary Knowledge of the meaning of words commonly used in oral and written office communications. 30 9 Minutes
MODULE D Spelling Knowledge of the correct spelling of words that are commonly utilized in typical written documents. 20 6 Minutes
MODULE E Basic Filing Skill in quickly and accurately inserting and retrieving materials that are organized according to some logical system (e.g., alphabetically, numerically, etc.). 51 18 Minutes
MODULE F Reasoning Ability to apply rules and guidelines to arrive at a logical conclusion or to solve a problem. Ability to discover relationships between facts and other information, and the reasons they fit together. 15 9 Minutes
MODULE G Oral Instructions (AUD) Skill in understanding and following oral instructions, conversations and other spoken information. Ability to quickly learn and properly apply both written and oral information and instructions, and to remember what is learned. 20 33 Minutes
MODULE H Written Instructions Ability to read and understand written information and instructions for performing job-related tasks. Ability to quickly learn and properly apply written and oral information and instructions, and to remember what is learned. 20 25 Minutes
MODULE I Forms Completions/Listening (AUD) Skill in understanding and following oral instructions, conversations and other spoken information. Ability to write clearly and utilize the English language, in words and complete setences, to accurately summarize information into message form. 5 forms 30 Minutes
MODULE J Data Proofing Skill in comparing letters and numbers quickly and accurately, such as when proofreading written material or verifying data. 30 13 Minutes
MODULE K Document Proofing Part A 3 pages 15 Minutes
MODULE L Document Proofing Part B 5 pages 20 Minutes
MODULE M Mathematical Reasoning Knowledge of basic arithmetic including addition, subtraction, multiplication and division. 20 35 Minutes
MODULE N Basic Math Knowledge of procedures for calculating percentages and averages. 20 20 Minutes

Custom Combined Modules

You also have the option to choose from any combination of 10 of our most popular individual modules to create one customized test booklet for easy administration and scoring. To make administration even easier, customized modules can also be accessed through our Online Test Administration Service (OTAS).

Here's how it works:

  • To start, we need three (3) weeks' notice prior to your test date.
  • All modules are combined into one booklet, so you can use just one answer sheet -- easy administration!
  • The modules that can be combined include: A, B, C, D, E, F, H, J, M and N.
  • The title of the module will be all modules you include. For example, if you order modules A, B, D and H, the title would be, "Administrative Module Series A, B, D and H."
  • A customized scoring template is created. Note: You can still use Maryland state scoring, if you wish - just send the state a key for each combined module that you create.

Please note that we will not be accepting booklet returns for custom combined module orders.

Additional Costs: Each physical combined module includes an administrative cost of $200. However, if you will be administering the combined modules online, the administrative cost is $100. If an order contains more than 200 booklets, an additional printing fee will be added based on the total order; please contact us for pricing.