Usher in a new standard of government customer service.
Working in the public sector, you know how the system works better than any citizen could hope to. And the reasons people come to you are critical to their well-being – in some cases, it’s even a matter of life or death. Great government customer service could determine whether a family receives needed financial assistance to keep them fed and housed, whether someone receives timely assistance after a natural disaster, whether a person is able to attain their driver’s license to get to work, or if the playground equipment in their local park is repaired so it’s safe for their children to play.
Due to the critical importance of customer service in the public sector, you need staff on the front lines that can deploy services and provide information efficiently and effectively.
IPMA-HR’s Customer Service Test Series is designed for use across many different job classifications particular to public sector agencies including 311 Center representative, customer service representative, front desk positions, clerks, office assistants, etc.
There are three Customer Service Tests to choose from, each of which contain a different set of subtests, which are summarized below.
- CSR (DE-CS-PS)
- CSR (DE-CS)
- CSR (CS-PS)
The subtests are as follows:
*No previous experience or training in customer service or with a public sector agency will be required to answer the questions on these tests.
Something to consider: Use IPMA-HR’s stock administrative support modules as part of your testing process – includes basic math, grammar, punctuation, proofing skills and many more!