Emergency communications personnel play a critical role in public safety. Serving as the lifeline to first responders takes a special kind of person — it’s not something just anyone can do. We can help.

IPMA-HR’s Emergency Communications Center (ECC) tests and Realistic Job Preview are key to hiring candidates with the promise of becoming effective public safety telecommunicators (PSTs) — and to identifying personnel with promotional potential. In this section you'll find:

Entry-Level Stock Tests

Know which candidates will be successful on the job before you hire them. Our entry-level ECC tests assess the knowledge, skills, abilities and personal characteristics (KSAPs) necessary for success as a new public safety telecommunicator. No prior training or experience is assumed of candidates taking any of our entry-level ECC tests.

EMERGENCY COMMUNICATIONS CENTER (ECC-EL) 301 ECC-EL 301 is a multiple-choice test designed to help ensure you’re selecting the most qualified applicants by assessing the knowledge, skills, abilities and personal characteristics (KSAPs) new public safety telecommunicators (PSTs) need to be successful on the job.

EMERGENCY COMMUNICATIONS CENTER (ECC-EL) 302 (AUD) Using simulated 911 calls and radio traffic to assess the critical abilities of candidates for entry-level public safety telecommunicator (PST), ECC-EL 302 (AUD) becomes a valuable tool in your hiring process. The audio component of the test comes on a DVD. 

EMERGENCY COMMUNICATIONS CENTER (EL 911) 10 SERIES The EL 911-10 series are multiple-choice tests designed to assess whether or not a candidate has the most basic abilities necessary to learn and perform the duties of a public safety telecommunicator (PST), such as recognizing potentially dangerous situations/calls and assigning backup, determining the priority of incoming calls, simultaneously answering calls and transcribing the information, and giving pre-arrival warning information to scene personnel.

EMERGENCY COMMUNICATIONS CENTER (EL 911) 20 WITH VIDEO  Using video of work samples to assess the critical abilities of candidates for entry-level public safety telecommunicator (PST), EL 911-20 (VID) becomes a valuable tool in your hiring process. Instructions and a countdown timer are embedded in the video to make administration easy.

Realistic Job Preview (ECC-RJP 101)

Candidates often have unrealistic or inflated expectations about the duties and responsibilities involved in the job for which they are applying — this is especially true of positions in public safety. Combine unrealistic expectations with a high-stress work environment and the results are low morale, low productivity, and high turnover.

ECC-RJP 101 was designed to create a customizable recruitment tool for ECCs interested in providing entry-level candidates with an understanding of what it’s really like to work in an emergency communications center.

First-Line Supervisor Test

Determining who will be promoted into the position of first-line supervisor of your emergency communications center (ECC) is a critical decision. You need someone with the communication and leadership skills to manage the day-to-day operations, train new PSTs, and oversee the ECC team charged with the well-being of your community’s public safety personnel. IPMA-HR’s promotional test provides you with the information you need to help ensure only the most highly-qualified candidates with the greatest leadership potential are promoted in your emergency communications center.

EMERGENCY COMMUNICATIONS CENTER FIRST-LINE SUPERVISOR (ECC-FLS) 202  ECC-FLS 202 was designed to assess whether candidates have the competencies to perform successfully at the rank of first-line supervisor in an emergency communications center.

“IPMA-HR regularly updates their tests to keep up with current trends in emergency communications and are always working on an innovative new project to help us ensure we’re making the best hiring and promotional decisions possible. We have used their interactive entry-level ECC tests and have been very satisfied with the results.”

Brittany Ballantyne, City of Minot, North Dakota