IPMA-HR's Response to COVID-19

We are closely monitoring the impact of COVID-19 and how it is and will affect our customers. We are working hard to support our customers, communities, and employees during this difficult time. IPMA-HR will continue taking orders throughout and will be shipping items on Mondays only. We want to make sure our customers can get the items they need, when they need them. To protect our staff, the majority of our workforce is working remotely, with very limited staff in the building daily to fill orders, which are shipped out on Mondays only. We ask that you please plan accordingly when placing your order to ensure it is delivered on time. If you have any questions or concerns, please do not hesitate to reach out: assessment@ipma-hr.org or 1-800-381-TEST (8378). Thank you!

Who is answering the call? The number of people that rely on public safety communicators is enormous. They are the lifeline for both first responders and the public. Every call that comes in could be a matter of life or death. Yet these trained professionals know how to remain calm and provide life-saving information in the midst of chaos – it’s not a job just anyone can do.

public safety communicator

IPMA-HR’s Emergency Communications Center (ECC) tests are key to hiring candidates with the promise of becoming effective public safety communicators – and to identifying personnel with promotional potential. We provide you with the critical information you need, with decades of experience and expertise backing every test we offer.

Emergency Communications Center Tests


Know which candidates will be successful on the job before you hire them. Our entry-level ECC tests assess the knowledge, skills, abilities and other characteristics (KSAOs) necessary for success as a new public safety telecommunicator (PST). No prior training or experience is assumed of candidates taking any of our entry-level ECC tests.


Give your job candidates every opportunity to succeed with IPMA-HR's Entry-level Emergency Communications Center Candidate Study Guide. Learn more.


Determining who will be promoted into the position of first-line supervisor of your emergency communications center (ECC) is a critical decision. You need someone with the communication and leadership skills to manage the day-to-day operations, train new PSTs, and oversee the ECC team charged with the well-being of your community’s public safety personnel.


IPMA-HR’s First-line Supervisor Test provides you with the information you need to help ensure only the most highly qualified candidates with the greatest leadership potential are promoted in your ECC.

“IPMA-HR regularly updates their tests to keep up with current trends in emergency communications and are always working on an innovative new project to help us ensure we’re making the best hiring and promotional decisions possible. We have used their interactive entry-level ECC tests and have been very satisfied with the results.”

Brittany Ballantyne, City of Minot, North Dakota