ECC-EL 301 Emergency Communications Center Entry-level Test

$11.88 Agency Member Price

$12.50 Non-Member Price

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Online Version Available

This test is available for administration via our Online Testing Administration Services. Also compatible with Live Remote Proctoring.

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Administration Fee Notice

Unless otherwise noted, all test orders are subject to a $97 non-member/$92.15 agency member base administration fee.

Member pricing above reflects a 5% agency membership discount that is applied to stock test orders. Member pricing is not available for Individual Membership with IPMA-HR. Learn more about the benefits of IPMA-HR membership.

Test Number

ECC-EL 301

Time Limit

1 hour 30 minutes



ECC-EL 301 helps ensure you’re selecting the most qualified applicants by assessing the knowledge, skills, abilities and personal characteristics (KSAPs) new public safety telecommunicators (PSTs) need to be successful on the job.

ECC-EL 301 contains two subtests, which are listed below along with some of the competencies they assess.

  1. Ability to Use Situational Judgment. Candidates are presented with written scenarios depicting situations PSTs might encounter. They are then asked to answer a series of multiple-choice questions by drawing reasonable and logical conclusions and following a logical course of action in response to the situation.
  2. Ability to Learn and Apply Information. Candidates are presented with written job-related materials, such as policy and procedure statements and training materials. They are then asked to answer a series of multiple-choice questions to determine their ability to learn and apply new information. Additionally, candidates are assessed on their ability to demonstrate an understanding of the overall meaning of a paragraph, as well as vocabulary recognition.
Content Items
Ability to Use Situational Judgment 27
Ability to Learn and Apply Information 28
Total 55

test assessment