ECC-FLS 202 Emergency Communications Center First-line Supervisor Test


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Test Number


Time Limit

2 hours 30 minutes



ECC-FLS 202 is designed to assess whether candidates have the competencies to perform successfully at the rank of first-line supervisor in an emergency communications center. Listed below are the six subtests included in ECC-FLS 202, along with examples of some of the competencies they assess.

  1. Communications Center Operations. Emergency terminology and methodology should be easily recalled. Candidates should also be able to use situational judgment and common sense, and be able to analyze emergency situations and quickly adopt an effective course of action.

  2. Concepts of Supervision. Knowing how to provide direction and guidance to subordinates is essential for success as an FLS, as is being good at dealing with human behavior (motivation, frustration, etc.) and different personalities.

  3. Concepts of Evaluating Subordinate Performance. Knowledge of effective techniques and strategies for investigating misconduct or complaints against subordinates is an important supervisory skill.

  4. Concepts of Training. An FLS needs to be able to identify their subordinates’ needs and have the ability to employ effective training and coaching techniques.

  5. Concepts of Writing and Reviewing Reports and Paperwork. Being able to write in an accurate, clear, concise and organized manner, and knowing the procedures for maintaining accurate record-keeping systems are key.

  6. Concepts of Administration. The ability to maintain good community relations and effective project planning skills, such as setting goals and timetables and knowing what resources are needed, are important abilities for an ECC supervisor.
Content Items
Communications Center Operations 28
Concepts of Supervision 24
Concepts of Evaluating Subordinate Performance 15
Concepts of Training 13
Concepts of Writing and Reviewing Reports & Paperwork 11
Concepts of Administration 9
Total 100

There is a required reading list for this test. Candidates must receive the Reading List at least 60 days prior to the exam in order to have adequate time to acquire and study each book on the list.

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