In today’s relationship sensitive environment, knowing basic conflict management behaviors can save a career.
Conflict can have a negative effect on the workplace. It can create a climate of distrust, leading to missed deadlines, and ultimately a possible loss of good employees.
However, with proper management, conflict can have a positive effect and be used to create a strong team dynamic, stimulate interest and creativity, and result in new approaches or solutions.
This IPMA-HR webinar looks at various conflict episodes, communication techniques, and relationship enhancement. Participants will walk away with specific skills that add to their emotional intelligence.